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PEC360 measures the broader Effective No-Show Rate, reduces avoidable schedule loss, and recaptures remaining high-risk capacity—turning more of Baptist’s existing schedule into completed care.
Why this conversation now
Start with a focused opportunity at Baptist Memphis: recover more capacity already inside the schedule, improve access, and build a model that can scale across Baptist Memorial Health Care.
Measure the loss. Reduce the loss. Recapture what remains.
Start with an illustrative ENSR, then quantify how reduction and capacity recapture can turn more of Baptist’s existing schedule into completed care.
Illustrative Access360 business model
Quantify how measuring ENSR, reducing avoidable loss, and recapturing remaining high-risk capacity can create more completed visits.
1,750
Potential additional completed visits per month
21,000
Potential additional completed visits per year
$2.3M
Potential recovered annual revenue / contribution
Illustrative planning model only. Results will vary based on Baptist Memorial Health Care visit volume, ENSR patterns, specialty mix, reduction and recapture performance, and revenue or contribution economics. The 28% default is an illustrative starting assumption—not a Baptist baseline, forecast, or guarantee.
28% ENSR
Illustrative starting point
01 Measure
Know the true capacity loss
02 Reduce
Prevent avoidable schedule loss
03 Recapture
Recover high-risk capacity
More completed visits
From the existing schedule
The traditional no-show rate misses part of the capacity problem. Access360 measures the full Effective No-Show Rate, helps prevent avoidable loss, and recovers remaining high-risk capacity.
Measure the true capacity loss across no-shows, same-day cancellations, same-day reschedules, and other avoidable unused appointment capacity.
Use patient-level risk, adaptive outreach, reminders, and earlier intent signals to prevent avoidable schedule loss before it happens.
Identify remaining high-risk appointments and use PEC360 decision support to recapture usable capacity before the appointment is lost.
These are reported PEC360 customer results—not forecasts for Baptist. The primary outcomes are intentionally separated from the supporting rate changes.
additional completed visits per month
incremental monthly revenue
staff, providers, or facilities
Supporting results included a 20% reduction in Effective No-Show Rate and a reported 27.6x return from incremental revenue.
additional completed visits per month
incremental monthly revenue
to the first reported results
The first-month deployment recovered capacity with zero added providers or facilities and returned 14x the original investment.
Access360 creates a focused entry point with clear baselines, measurable operating outcomes, and a defined workflow. From there, PEC360 can extend the same intelligence across patient conversations, enterprise knowledge, and workflow execution.
Start with Access360
Recover usable appointment capacity and establish measurable value in one defined access workflow.
Expand across PEC360
Connect Baptist-specific knowledge across systems so employees, AI agents, and workflows act from the same trusted information.
Give access teams one place to see patient context, next actions, and workflow status across locations.
Automate routine patient conversations while connecting more complex needs to the right team and workflow.
Enterprise fit
PEC360 works alongside Baptist’s existing technology environment to turn patient intent, enterprise knowledge, and interaction intelligence into operational action.
Extend existing patient access infrastructure with intelligence and workflows designed to recover capacity.
Connect AI to Baptist-specific knowledge, defined workflows, and measurable operating outcomes.
Begin with one Memphis-market workflow, establish baseline performance, and expand based on demonstrated value.
Specific integration scope, data availability, and implementation requirements would be validated together during discovery.
