What Carilion has said publicly
PEC360 can help translate that strategy into more reliable capacity, more consistent conversations, and clearer action across the patient journey.
Access opportunity explorer
Three focused workflows connect Carilion’s public priorities to PEC360’s patient-experience platform.
Access360
Identify appointment risk earlier, prioritize the right outreach, and turn recoverable slots into earlier access for other patients.
Signal
Appointment risk becomes visible before capacity is lost.
PEC360 response
Access360 activates prioritized, human-centered outreach.
Operational outcome
Access teams can recover openings sooner and serve more patients.
These results come from other healthcare organizations using PEC360—not projections for Carilion. They show what becomes possible when appointment risk turns into timely action.
no-show rate in year one (5.9% by year two)
additional patient appointments created in year one
saved in the first year
Total estimated lifetime value of the technology: over $75 million.
return on investment in year one
incremental revenue generated in the first year
additional double-booked visits per month
No-shows down 19%, same-day cancellations down 12.3%, reschedules down 9%.
Designed for the ecosystem you have
Carilion’s public journey already spans digital, phone, and human channels. PEC360 adds intelligence and coordination around that experience.
Publicly observed Carilion stack
PEC360 operating layer
Insights
Conversation intelligence
Access360
Appointment-risk action
PEC Central
Operational coordination
Stack references are based on Carilion’s public website and patient resources. Integration scope would be validated together during discovery.
