Private page created for Mercy • Not publicly visible
PEC360 identifies all sources of appointment loss, reduces avoidable schedule leakage, and recaptures high-risk no-shows, turning more of Mercy’s existing capacity into completed care. Access360 helps create 15–35% incremental patient access from capacity that would otherwise be lost.
Why this conversation now
Start with one scheduling workflow, validate the baseline, and determine how much existing appointment capacity can become completed care.
Measure the loss. Reduce the loss. Recapture what remains.
Start with an illustrative ENSR, then quantify how reduction and capacity recapture can turn more of Mercy’s existing schedule into completed care.
Illustrative Access360 business model
Quantify how measuring ENSR, reducing avoidable loss, and recapturing remaining high-risk capacity can create more completed visits.
ENSR (Effective No-Show Rate)=no-shows + same-day cancellations + same-day reschedules.
1,500
Potential additional completed visits per month
18,000
Potential additional completed visits per year
$2.2M
Potential recovered annual revenue / contribution
Illustrative planning model only. Results will vary based on Mercy visit volume, ENSR patterns, specialty mix, reduction and recapture performance, and revenue or contribution economics. The 24% default is an illustrative starting assumption—not a Mercy baseline, forecast, or guarantee.
24% ENSR
Illustrative starting point
01 Measure
Know the true capacity loss
02 Reduce
Prevent avoidable schedule loss
03 Recapture
Recover high-risk capacity
More completed visits
From the existing schedule
Access360 turns appointment risk, patient intent, schedule openings, and demand into timely action—helping more of Mercy’s existing outpatient capacity convert into completed care.
See no-shows, same-day cancellations, same-day reschedules, and other avoidable unused appointment capacity as one operating outcome.
Use patient-level risk, adaptive outreach, reminders, and earlier intent signals to prevent loss before the appointment day.
Connect high-risk appointments and newly available slots to patients who can use the capacity before it expires.
These are reported PEC360 customer results—not a forecast for Mercy.
additional completed visits per month
incremental monthly revenue
staff, providers, or facilities
Supporting results included a 20% reduction in Effective No-Show Rate and a reported 27.6x return from incremental revenue.
additional completed visits per month
incremental monthly revenue
to the first reported results
The first-month deployment recovered capacity with zero added providers or facilities and returned 14x the original investment. These results are not a forecast for Mercy.
Enterprise fit
PEC360 can complement Mercy’s integrated patient access environment by connecting appointment risk and patient intent to coordinated action.
Add appointment-risk and capacity-recovery action around Mercy’s integrated scheduling and patient portal experience.
Validate one scheduling or imaging workflow before expanding across the multi-state footprint.
Use Mercy-validated volume, schedule-loss patterns, economics, and operational constraints to build the business case.
Specific integration scope, data availability, and implementation requirements would be validated together during discovery.
