01 · Prioritization
Focus teams on the right patients first
Use intelligent prioritization to organize care opportunities around urgency, next action, and the likelihood of successful engagement.
Proactive Care Management
Keep patients connected to the care they are due to receive.
Connect360 helps health systems prioritize, manage, and engage patients who are overdue for visits, screenings, procedures, or other care-gap activity through intelligent work queues, automated reminders, agent-guided outreach, and real-time outcome visibility.
Operational value
Built to improve the work behind every patient interaction.
02 · Engagement
Coordinate outreach across channels
Support live-agent, AI voice, and text-message campaigns through one purpose-built care-management workflow.
03 · Completion
Make care-gap outcomes visible
Track outreach, engagement, scheduling, and follow-through in real time so value-based care work becomes measurable and repeatable.
How it works
Identify the gap. Engage the patient. Coordinate the next step.
1
Organize care opportunities
Care-gap and patient context are structured into prioritized work for Care Advocates and connected workflows.
2
Coordinate outreach
Teams can manage live calls, AI-assisted outreach, and text campaigns around the same patient need.
3
Schedule and track
Connect360 helps move the patient toward the recommended visit, screening, procedure, or follow-up and keeps the outcome visible.
Connected by design
One product. One connected PEC360 platform.
Informed by
Insights measures care-gap closure performance and interaction quality to support continuous improvement.
Organized by
Sherlock EKOL can ingest and organize care-gap knowledge and context for use within Connect360 workflows.
Activated with
AVA can support outbound and inbound voice interactions, while Access360 helps protect pre-appointed visits from missed and canceled appointments.
