01 · Measurement
Reveal hidden schedule loss
Measure no-shows, same-day cancellations, and same-day reschedules together so leaders can see the full capacity problem.
1. Measure ENSR
2. Assess risk
3. Tailor outreach
4. Recover access
Today’s scheduleAppointment risk
8:00New patientElevated
8:30EstablishedLow
9:00Same-day openingRecoverable
Appointment-specific outreach
From hidden schedule loss to available patient access
Access360 · Patient Access Management
Turn hidden schedule loss into available patient access.
Reveal hidden schedule loss, tailor outreach to each appointment, and create 15–35% incremental access without adding providers or staff.
Patient Access Management
Treat every appointment according to its actual risk.
Access360 calculates each provider’s Effective No-Show Rate, then uses appointment-level characteristics to tailor confirmation timing, frequency, and messaging—helping uncover 15–35% incremental patient access from capacity that would otherwise be lost.
Operational value
Built to improve the work behind every patient interaction.
02 · Optimization
Tailor outreach to each appointment
Use factors such as patient history, date delta, appointment type, initiation source, timing, and day of week to shape the confirmation process.
03 · Access
Protect and refill the next 72 hours
Release recoverable slots while there is still time to serve new patients, urgent referrals, and other high-priority visit requests.
How it works
Measure the loss. Optimize the confirmation. Recover the access.
1
Calculate ENSR
Access360 combines no-shows, same-day cancellations, and same-day reschedules to measure the schedule loss operations actually experience.
2
Model appointment risk
Each appointment is evaluated using encounter-specific characteristics rather than a one-size-fits-all assumption.
3
Tailor, recapture, and guide work-ins
The confirmation cadence adapts to risk, while real-time decision support identifies likely no-shows that may support intelligent work-in opportunities.
Connected by design
One product. One connected PEC360 platform.
Measures
Effective No-Show Rate and the appointment-level patterns contributing to hidden capacity loss.
Activates
AI-driven appointment confirmations and work-in decision support for recoverable near-term access.
Improves
Schedule utilization, visit volume, patient access, patient experience, and the financial return on existing provider capacity.
Measure the full loss
The no-show rate only tells part of the story.
Access360 measures missed appointments, same-day cancellations, and same-day reschedules as one operational outcome: schedule capacity that did not convert into completed care.
No-shows
Missed appointment
+
Same-day cancels
Slot released too late
+
Same-day reschedules
Original slot goes unused
Effective No-Show Rate
Total schedule loss
Documented enterprise deployment
Measured across 500+ providers in a live Epic production environment.
These figures describe the supplied six-month deployment example and should not be interpreted as guaranteed results for every organization.
20%
Reduction in Effective No-Show Rate
14,465
Additional monthly visits
$2.86M
Monthly incremental revenue
2,760%
Return on access optimization investment
