Who We Serve

Patient experience looks different at every healthcare organization.

Built for healthcare’s operating reality.

The challenges change with the organization. So does the opportunity.

A health system managing patient access across hundreds of locations operates differently than an academic medical center or an independent physician group. PEC360 works within those differences to improve the outcomes that matter most.

Selected Organization

Health Systems

PEC360 supports integrated health systems managing patient access and interactions across hospitals, employed medical groups, ambulatory sites, and centralized operations.

Focus areas

Patient accessAdministrative efficiencyContact-center performanceEnterprise AIPatient experience

Also Supporting

More healthcare operating environments.

FQHCs

Federally Qualified Health Centers

PEC360 can support FQHCs managing high patient demand, access constraints, outreach, and care continuity across diverse patient populations.

Patient accessCare continuityPatient outreach

ACOs + CINs

ACOs + Clinically Integrated Networks

PEC360 can support organizations coordinating patient engagement and care across distributed provider networks and value-based care programs.

Care-gap closurePatient outreachCare coordination

Patient Contact Centers

PEC360 supports centralized, decentralized, outsourced, and hybrid patient contact operations working to improve resolution, consistency, efficiency, and patient experience.

Call demandResolutionAgent performance

Ancillary Services

Ancillary + Diagnostic Services

PEC360 can support patient-facing operations across diagnostic imaging, physical therapy, sleep services, and other clinical support environments where access and scheduling matter.

SchedulingPatient accessAppointment utilization

By Need

Start with the challenge that matters most.

PEC360 can begin with a specific operating priority and connect the right combination of intelligence, automation, technology, and human expertise around it.

Patient Access

Improve Patient Access

The operating challenge

Patients may wait for care even while usable appointment capacity is being lost through no-shows, same-day cancellations, reschedules, and difficult-to-fill openings.

How PEC360 helps

PEC360 helps organizations identify and recover capacity already inside the schedule so more patients can be seen without relying only on additional providers.

Relevant capabilities: Access360 · AVA

How We Work With You

Start with your operating reality.

PEC360 works directly with healthcare teams to understand the environment, identify meaningful opportunities, and determine where technology, AI, or human support can create measurable improvement.

Start with a focused assessment.

PEC360 works with your team to understand the workflows, patient interactions, operating data, and challenges behind the outcome you want to improve.

Build around what you already have.

We identify where PEC360 can complement your existing systems, workflows, teams, and technology rather than asking you to redesign the organization around another platform.

Measure the operating impact.

PEC360 focuses on measurable outcomes so your organization can see what changed and where additional opportunity exists.