Managed Call Center Services

Experienced healthcare call center capacity, connected to the platform.

Combine experienced healthcare agents, operational leadership, and AI-driven workflows to improve access, efficiency, first-call resolution, and patient satisfaction.

Healthcare Call Center Services

Run a high-performance healthcare call center on one connected platform.

PEC360 combines experienced healthcare agents, operational leadership, and AI-driven workflows to provide overflow coverage, fully outsourced operations, or focused call center support as a seamless extension of the client organization.

Operational value

Flexible support for the work behind every patient interaction.

01 · Capacity

Extend your team with experienced Care Advocates

Add healthcare call center capacity for patient outreach and service workflows without building every role internally.

02 · Flexibility

Cover overflow or outsource more completely

Use PEC360 for targeted overflow support or a broader outsourced call center operating model based on organizational need.

03 · Performance

Improve resolution, consistency, and visibility

Use real-time knowledge orchestration, call intelligence, and performance analytics to improve first-call resolution while keeping quality, outcomes, and ROI visible.

How it works

Assess the need. Deploy the right support. Improve the operating model.

Define the service need

Start with the workflows, volume, coverage gaps, and performance priorities that require additional operating capacity.

Deploy experienced support

PEC360 aligns Care Advocates, overflow coverage, outsourced operations, or consulting support to the agreed scope.

Learn from frontline delivery

Operating insight from patient interactions feeds ongoing workflow improvement and opportunities for better technology enablement.

Connected by design

One service model. One connected PEC360 platform.

Enabled by

PEC Central, Sherlock EKOL, AVA, Insights, and Access360 can support the workflows delivered by PEC360 teams.

Available as

Outsourced Care Advocates, call overflow support, fully outsourced call center operations, and call center consulting.

Designed for

Health systems that need a high-performance call center operation combining practical capacity, operational leadership, AI workflows, and measurable patient-experience outcomes.