45%
of patients are past due for a visit or procedure.
What We Do
Turn patient experience into an operational advantage.
PEC360 connects AI, automation, enterprise knowledge, and human expertise to solve operational challenges across the patient journey.
The operating challenge
Patient experience problems create measurable operating consequences.
Across access, patient communications, care management, and contact center operations, everyday friction can translate into lost capacity, higher labor costs, missed care opportunities, and inconsistent patient experiences.
$150B
lost annually to wasted appointment slots.
20%
of patient calls abandoned each week.
<2%
of patient calls are monitored for quality assurance.
Where PEC360 Acts
Five points of friction that impact operating performance.
Expand
Patient Access
No-shows, late cancellations, reschedules, and uncertain patient intent leave valuable appointment capacity unused.
PEC360 Capabilities
Access360 · AVA
Reduce
Labor Burden
Routine patient interactions, repetitive administrative work, and long handle times consume expensive staff capacity.
PEC360 Capabilities
AVA · PEC Central · Managed Services
Resolve
Patient Calls
Long wait times, fragmented knowledge, and inconsistent workflows make patient needs harder to resolve efficiently.
PEC360 Capabilities
AVA · PEC Central · Sherlock EKOL
Understand
Patient Experience
Patient interactions contain signals about friction, sentiment, quality, and performance that often go unseen.
PEC360 Capabilities
Insights · Sherlock EKOL
Close
Care Gaps
Disconnected outreach and inconsistent follow-up make it harder to keep patients on the intended path to care.
PEC360 Capabilities
Connect360 · AVA · Sherlock EKOL
The PEC360 Platform
See how PEC360 turns friction into action.
Explore how PEC360 products and services use AI, automation, enterprise knowledge, and human expertise to address these challenges across the patient journey.
Expanded capability view
Access360
Patient Access Management
Software
Services
Patient Access Management
Access360
How It Works
Access360 measures the full impact of schedule loss through Effective No-Show Rate (ENSR), evaluates appointment-level risk, and adapts patient engagement based on the likelihood that an appointment will be kept. When capacity remains at risk, Work-In Decision Support helps teams identify where another patient can be placed while that capacity is still usable.
What It Enables
Teams can act earlier on appointment risk and recover usable capacity before it disappears from the schedule.
Operational Effect
More completed visits. More timely patient access. Better use of existing provider capacity.
Proven in Practice
32% reduction in
Effective No-Show Rate.
Nearly 80% patient
response.
Across a 128-provider primary care group using Access360.
Effective No-Show Rate (ENSR) measures the full impact of late schedule loss by combining no-shows, same-day cancellations, and same-day reschedules.
40.44% 27.51% ENSR
Explore Customer ResultsThe Next Operating Advantage
What could PEC360 change for your health system?
Patient AccessLabor EfficiencyValue-Based CarePatient ExperienceAI Voice Automation
Request Free Demo
Get a free demo of PEC360’s AI-driven tools to streamline operations and enhance patient care.