Missed appointments, same-day cancellations, and reschedules reduce access long before they appear as an empty slot. Effective No-Show Rate reveals the full amount of recoverable capacity.
Effective No-Show Rate measured before Access360 at a Northern California primary care group.
starting no-show rate at a Carolinas health system before implementation.
no-show rate reached by that health system in year one.
additional patient appointments created in the first year.
Not all appointments are created equal — so they shouldn't all be confirmed the same way. Here's how Access360 reduces no-shows and reclaims your schedule.
Access360's AI evaluates each appointment's unique characteristics and the time-to-visit window to predict no-show risk.
Timing, frequency, and messaging are dynamically adapted per patient — not a static set-it-and-forget-it reminder blast.
Patient responses become the leading indicator of risk, surfacing the visits most likely to fall through before they do.
Double-booking decision support helps staff confidently work in urgent visits, converting your ENSR into same- and next-day access.
Access360 consistently converts latent schedule capacity into measurable access and financial gains.
no-show rate in year one (5.9% by year two)
additional patient appointments created in year one
saved in the first year
Total estimated lifetime value of the technology: over $75 million.
return on investment in year one
incremental revenue generated in the first year
additional double-booked visits per month
No-shows down 19%, same-day cancellations down 12.3%, reschedules down 9%.
Access360 pairs AI-driven appointment intelligence with decision support your front-desk team can act on.
A truer metric than the standard no-show rate — it captures missed visits plus same-day cancellations and reschedules.
Self-improving AI continuously trains on your patient data to optimize confirmation timing, frequency, and messaging.
Dashboards surface high-risk no-shows so schedulers can confidently work in urgent visits without overbooking.
Connects directly to your existing EHR for accurate, automatic data capture — no manual updates.
Recognizes the gap between scheduling and follow-up visits and builds a cadence that keeps patients on plan.
Recaptured slots become near-term access for new patients, referrals, and urgent visit requests.
